in stall of XP Pro with Office 2000, although I copied the old Windows ME files onto a separate folder on the C drive. The problem is best described in this extract from the email from my colleague: "I opened Word this evening to be met by the message 'The file Normal already exists. Do you want to replace the existing file?'. When you go to close Word it says' Changes have been made that affect the global template, Normal.dot, do you want to save those changes'. The problem with this is that when you have been creating or working on a document and this Normal
this application". It still launches Word but I can't open any existing documents, and when I exit, it says "File normal already exists, do you want to replace it". When I try to repair it in Add/Remove Programs, it gives me the error "This patch cannot be opened. Verify that the patch exists and that you can access it, or contact the application vendor to verify that this is a valid Windows patch". I tried to reinstall from the Office XP Standard disk, and that same patch error happens when I choose setup.exe. Any ideas??? Very confused.Have
Every time I quit Word 2002, I get a prompt: ** The file Normal already exists. Do you want to replace the existing file? YES NO CANCEL ** No Matter how I answer, I cannot get rid of this message. What can I do?Hi Kevin, First, if you also use Norton AV then in Norton go to Options and in the Miscellaneous section turn off "Enable Office Plug-in".
http://word.mvps.org/ : Have an automated process running with word and get the following warnings : with word. : : 1. "The file Normal.dot already exists. Do you want to replace the existing : file?" : : 2. "Saving the AutoRecovery file is postponed for Normal.dot." : : Get a back log of Word windows appearing waiting to be actioned with a : No/Yes/Cancel box appearing when exciting the word windows with the message : along the lines of "..Do you want to replace the Normal.dot file.." : : How can I overcome this problem with word so it
have followed every kb and suggestion I can find. I am out of ideas and the client is running out or patience. It goes away almost as often as it occurs. There are no add-ins, com objects or macros. Any and allAnd the issue would be?sorry about that.. upon opening word you get Word cannot pen the existing (normal.dot) upon closing word you get the Normal.dot already exists. Do you want to replace the existing file? And Changes have been mad that affext the global template, normal.dot. Do you want to save those changes.That suggests that normal.dot is not in its correct location (as listed
I receive error messages when I try to open and close word. On opening the message is: "The file normal already exists. Do you want to replace the existing file."Do you use Word as your email editor?
.org/ : I'm running Windows XP Pro with MS Office Word 2003. : When I close MS Word, I get the message The file Normal : already exists. Do you want to replace . I can't get : rid of this message. It looks like it's trying to modify : a .dot template. : : Then I get the message Changes have been made that affect : the global Template Normal. Do you want to save those : changes. Please help. Anybody know what's wrong? : : : Henry :I have the same problem as Henry and it started right after I installed Norton anti virus. So everytime I close Outlook (I use
says it is unavailable) and a running virus scan is displayed on the bottom. I have uninstalled Norton anti-virus and turned off the yahoo anti -virus. What anti virus is running? Also when I try to exit, I get the message " the file Normal already exists, do you want to replace the existing one?"Use Windows Explorer or My Computer to search for a file named OFFICEAV.DLL on the hard drive (include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http
and can start using it. Then when I go to shut it down it says: "The file Normal already exists. Do you want to replace the existing file?" If I click YES it says: "You cannot save while the file is in use by another process. Try saving the file with a new name." I have tried to save Normal with a new name but it won't let me. If I click NO it takes me to the Templates saving window which I click cancel. I then try to close windows again and it says: Changes have been made that affect the global template, Normal. Do you want to save those changes? If I say no -
When i shut down word it pops up saying "Normal file already exists. Do you want to replace this file?" then after you deal with said pop up it then tell me that "Changes have been made that affect the global template, Normal. Do you want to save those changes?" Since the pop ups have started i cannot open any word file, i have tried uninstalling and reinstalling and it still Thanks!See http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
anyone know why this could be happening? Also, when I go to close word or excel I get the message, "The file Normal already exists. Do you want to replace the existing file?" Did I miss a step in the setup process to make this happen? Thanks for the help.When you try to open the attachment what happens specifically? Do you encounter an error message? If so, what is the exact error message? As for your prompt to save Normal, are you certain you get this message when you exit Excel? Normal.dot is a file only Word uses. Typically this message indicates a third-party add-in is
this document template (C:\ProgramFiles\ \PDF Maker.dot)". I click OK and another message tells me my document is unavailable. Word opens without and document open. When I try to close Word I get the message "The file Normal already exists. Do you want to replace the existing file?" If I click No or Cancle the program will not close. If I click Yes, it closes. I wanted to take this issue directly to Microsoft since it seems their updates caused my problem, but this is as close as I could get. I would appreciate any help I can get. Installed updates for your
' I click ok and then it states 'The Normal.dot already exists. Do you want to replace the existing file? whether I click yes or no a further message appears 'Changes have been made that affect the global template, Normal.dot. Do you want to save those changes? I am finding this very confusing can someone please advise on this? I want to be able to open a word document attachment in Incredimail as I always did before this started to happen. Thank you.DO you have Norton Anti Virus? Open NAV and disable the Office Plug-in option. -- Terry Farrell - Word MVP http
dialog box. Then i see "Changes have been made that affect the global template, Normal. Do you want to save those changes?" And i choose "No". then, the MS Word exits. Please help me!!! thank you so much!If you have Norton Anti Virus, open it and disable the Office Plug-in. -- Terry Farrell - Word MVP http://word.mvps.org/ : I encountered the following errors when i try to open : word documents. : : firstly, i will see "The file Normal already exists. Do : you want to replace the existing file?" : And, i clicked "No" and choose
close it (blank doc - I can't open any, i'll get to that in a minute). I would get this error - "The file Normal already exists. Do you want to replace the existing file?" I choose no. The box to save items pops up and asks me to save NORMAL. I say Cancle. Word still doesn't close. I try to close it again. and get: "Changes have been made that affect the global template, Normal. Do you want to save those changes?" I say no. And then the program closes. The other problem that has started since this has happened, is that I can no longer open any word
39;s just started occuring with Word 2002. Every time I turn it on it says: Word cannot open the existing (normal). I click ok. There is not a problem until I come to shutting it down. It will say: The file normal already exists. Do you want to replace the existing file? This has happened before and usually I just replace it after a crash or something but this time I say yes and it says: You cannot save while the file is in use by another process. Try saving the file with a new name. Now I can't seem to find any process that's running that might be clashing nor can I seem
dialogue box most frequently, and I'm not sure what choice to take and why I see it: "The file Normal already exists. Do you want to replace the existing file?" I don't want to mess anything up, and it makes me choose between two choices I don't understand. I'm looking for the consequence of the choices and the cause. Also I'm not sure of the consequences of cancel. Shouldn't I take some action to prevent seeing this? I have no idea unfortunately what the file Normal is or whether I should replace it or why I'm being asked. Also can someone help
word it comes up with "The file normal already exist. Do you want to replace the existing file?" Any suggestions on stopping this will be appreciated. CarlosSee http://support.microsoft.com/?kbid=291352 "You are prompt to save the changes to global template Normal.dot every time you quit Word". But DO NOT turn off the "Prompt to save Normal template" option, because you always want to know when something is trying to change your normal.dot template, and leaving this option enabled will allow you to say yes or no to the changes.Thanks for
What does this mean? Also, I can't access any of my documents. My parents gave me their old computer for Christmas, it has Windows XP and Word 2K. Thanks!If you're using Norton AntVirus, disable the Office Plug-in.
I get this message everytime I close a Word Doc.. "The file Normal already exists.Do you want to replace the existing file" I click "NO" and then the TEMPLATE WINDOW for Normal template appears to which I click cancel and a window appears telling me "Changes have been made to the Global Template. Do you wish to save those changes and I say "NO" then the Word application will close. What is happening, what have I done. I have the latest and greates virus checker Norton and no virus is detected. I scanned from trends micro thinking my norton virus
i'll type a document, save it and close my word. when i go back to open the document--or any document--word claims that the document is not available. it also keeps telling me the file normal already exist and do i want to replace it. please help me. i have a lot of papers to type for school AngelFor one possible explanation, see "OFF: Cannot Open Office Documents or Cannot Edit Inserted Objects After You Install Office XP Service Pack 2 or Office 2000 Service Pack 3" at http://support.microsoft.com/?kbid=328613